Privacy Policy
We are based in Saint Lucia, West Indies, and operate transportation and related services to nature travel and adventure tourism sites and locations.
Introduction
Parasol Nature Adventures ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, book our services, or interact with us in any way.
Information We Collect
Personal Information
We may collect the following personal information: Full name and contact details (address, phone number, email). Date of birth and age verification. Passport and identification information. Payment and billing information. Emergency contact details. Dietary restrictions and medical conditions relevant to travel safety. Travel preferences and special requests. Photos and videos taken during tours (with consent).
Automatically Collected Information
IP address and browser information. Website usage data and cookies. Location data when using our mobile services. Device information and operating system details.
Third-Party Information
We may receive information about you from: Travel booking platforms and partners. Social media platforms. Credit card companies and payment processors. Travel insurance providers.
How We Use Your Information
We use your personal information to: Process bookings and provide travel services. Communicate about your reservations and travel arrangements. Ensure your safety during nature adventures and excursions. Process payments and manage billing. Send marketing communications (with your consent). Improve our services and customer experience. Comply with legal and regulatory requirements. Maintain records for business and legal purposes.
Information Sharing and Disclosure
We may share your information with: Service Providers: Local guides, transportation companies, accommodation providers, and activity partners.
Payment Processors: To process transactions securely Government Authorities: When required by Saint Lucia law or for safety/security purposes. Emergency Services: In case of medical emergencies or unsafet incidents.
Insurance Companies: For travel insurance claims and coverage. Legal Authorities: When required by law or to protect our rights and safety. We do not sell your personal information to third parties for marketing purposes.
Data Security
We implement appropriate security measures to protect your personal information, including: Encrypted data transmission and storage. Secure payment processing systems. Limited access to personal information on a need-to-know basis. Regular security assessments and updates. Staff training on data protection practices.
Your Rights
Under applicable data protection laws, you have the right to: Access your personal information. Correct inaccurate or incomplete information. Request deletion of your personal information. Object to processing of your information. Request data portability. Withdraw consent for marketing communications. To exercise these rights, contact us at: privacy@parasolnature.com.
Cookies and Tracking Technologies
We use cookies and similar technologies to: Remember your preferences and settings. Analyze website traffic and usage patterns. Provide personalized content and advertisements. Ensure website security and functionality. You can control cookies through your browser settings, though this may affect website functionality.
International Data Transfers
As a Saint Lucia-based company serving international travelers, we may transfer your data outside of Saint Lucia to: Payment processing companies. International travel partners. Cloud storage providers. Marketing service providers. We ensure appropriate safeguards are in place for such transfers.
Data Retention
We retain your personal information for: Active customers: Duration of business relationship plus 7 years. Marketing data: Until you unsubscribe or object. Financial records: 7 years as required by Saint Lucia law. Safety and incident records: 10 years. Website analytics: 24 months.
Children's Privacy
Our services are not intended for children under 16 without parental supervision. We do not knowingly collect personal information from children under 16 without parental consent. For family bookings, parents/guardians are responsible for providing children's information.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. We will notify you of significant changes by: Posting the updated policy on our website. Sending email notifications to registered users. Providing notice during the booking process.
Contact Information
For questions about this Privacy Policy or our data practices, contact us:
Parasol Nature Adventures, Castries, Saint Lucia, West Indies
Phone: 1(758)5189550
Email: privacy@parasolnatureadventures.com
Website: slunatureadventures.com
Governing Law
This Privacy Policy is governed by the laws of Saint Lucia and applicable international data protection regulations. This Privacy Policy is designed to comply with Saint Lucia privacy laws and international best practices. We recommend consulting with a legal professional to ensure full compliance with all applicable regulations.
Last reviewed and approved by legal counsel on July 2025.